General
What payment methods do you accept?
We accept American Express, Visa, MasterCard and Discover. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Do you offer promo codes?
Customers who opt in to our mailing list will receive a one-time use promotional code at the time you opt in. This promotion is only valid on full priced purchases with a minimum purchase amount of $100.
Our promo code terms:
- Only one code may be used per order.
- Certain items may be excluded from special offers.
- Sale items are EXCLUDED from all promotional codes unless otherwise noted.
- Promotional codes are subject to a minimum purchase amount for redemption.
- Unfortunately, we cannot retroactively apply promotion codes to any orders.
Can I change or cancel my order?
Unfortunately, once an order has been placed, we're unable to change or cancel the order.
How do I get in touch with you?
If you have any questions or concerns, please email us at info@bypaige.com.
As a small team, we appreciate your patience and will respond as soon as possible during business hours.
Shipping & Returns
When will my order ship?
- Standard US Shipping – Orders will ship within 1-2 business Days of the time the order is placed. (Please note these times will change if an item is on pre-order)
- Expedited Shipping – Orders will ship same business day if placed before 3pm EST. Orders placed after this time will ship next business day.
- International Orders – International orders are not guaranteed to ship the next business day because additional verification is often necessary.
What is your shipping policy?
US Shipping Rates
Domestic shipping costs and methods
- Standard Shipping (5-7 business days) - FREE
- 2 Day Air (Allow 1 business day for processing. Orders ship Mon-Fri. Does not include holiday or weekend delivery.) - $25.00
- Next Day Air (Allow 1 business day for processing. Orders ship Mon-Fri. Does not include holiday or weekend delivery.) - $50.00
- APO/FPO & P.O. Boxes - Not Available
International Shipping
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of DHL or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.
International shipping fees depend on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
Customs Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
Where do you ship?
We ship to most U.S. and international addresses.
We are unable to ship to APO/FPO or PO Box addresses.
Do you offer exchanges?
If you would like to exchange an item, go to by-paige.loopreturns.com to obtain your return label and process your exchange.
What is your return and exchange policy?
Returns
You have 14 days from the time your order was received to return almost any By Paige purchase for a refund, as long as your purchase is still in sellable condition with tags attached. While we cannot accommodate every return, we value you and will always be reasonable. We have a few guidelines for returns:
- Final sale items are not returnable or exchangeable.
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
- The merchandise must be in its original condition, in its original box or packaging and unworn.
Please go to by-paige.loopreturns.com to print your prepaid return label. Use of this label will deduct $9.00 from your return.
Please include your order # inside your package upon return.
If you cannot find your original invoice/return form, please print out the order confirmation email or contact us via email and we can email you a replacement return form. Without this information, we will be unable to process your return.
International Returns
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
Gift Returns
If you're returning a gift you've received, please send an email to our customer service team at info@bypaige.com. Please include the purchasers name as well as a list of the items you’d like to return. Refunds on gift returns will be processed in the form of exchange to the receiver or funds returned to the purchaser’s original form of payment.
Exchanges
- Exchanges can only be made for items of equal value, so as long as the items are of equal cost you are all set!
How do I return or exchange an item?
Print your return label:
- Please go to by-paige.loopreturns.com to print your prepaid return label. (US orders only) Use of this label will deduct $9.00 from your return.
- Please include your order # inside your package upon return.
Holiday Return Policy: Between November 15th and December 31st, the return window is extended for 60 days!
If you are not satisfied with your online purchase, please follow our guidelines for returns.
- Final sale items are not returnable or exchangeable.
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be accepted.
- The merchandise must be in its original condition, in its original box or packaging and unworn.
Please be advised that items that do not conform to the above guidelines are not returnable.
Your return will be processed within 10-14 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.
What do I do if I received a damaged or defective item?
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement piece will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.